Smart triage

Triage sorts inbound threads into actionable queues. Use it to hit inbox zero without losing important messages.

Queues

• Urgent — time sensitive or key contacts.
• Needs reply — answer expected.
• Delegate — assign to a teammate.
• Later — archive with snooze.

Playbooks

Create rules like IF sender IN vendors@ AND subject contains "invoice" THEN queue=Delegate + forward to billing.